Rafaela Campos

Rafaela Campos is a seasoned professional with extensive experience in program management and customer success across various industries. Currently serving as a Senior Program Manager for Global Support Strategy at Uber for Business, Rafaela oversees the development and implementation of strategic projects that enhance the B2B go-to-market strategy and improve customer experience. Prior roles include Program Manager for B2B Customer Experience in Latin America at Uber, Head of Customer Success at Voxus, and Transportation Supervisor at DHL Supply Chain, where Rafaela focused on operational excellence and strategic growth initiatives. An educational background in Mechanical Engineering from multiple esteemed institutions, along with a disruptive strategy program at Harvard Business School, complements Rafaela's robust expertise in managing complex projects and driving customer-centric improvements.