Raphael Freitas

Raphael Freitas is an Operations Analytics & Strategy Specialist at Uber COE Brazil, where they have worked since 2018 as a Community Support Representative specializing in risk support. With over a decade of experience in customer support, they previously held a senior position at Concentrix, providing advanced assistance in iOS and macOS systems. Raphael earned a Bachelor's degree in Information Systems Management from Anhanguera Educacional, completing their studies in 2011. Their skills include SQL, Python, and data analysis, along with strong problem-solving and communication abilities.