Rosa A. has extensive experience in technical support and customer service, with a career that includes roles at Reflektive as a Senior Technical Support Specialist II and Team Leader/Queue Manager from February 2020 to July 2021, where Rosa provided advanced technical support and managed workflow to ensure adherence to service level agreements (SLAs). Prior experience at Wix.com from June 2017 to February 2020 included positions as a Bilingual Product Specialist for Wix Hotels and Senior Technical Support Specialist for Latin America, demonstrating a commitment to customer assistance in multiple languages. Rosa also operated a business as the owner and in-house graphic designer at Vapor Geeks Lounge from December 2013 to December 2014. Currently, Rosa A. serves as a Caviar Concierge at The Caviar Company and as a Service Team Analyst III at Uber. Rosa holds a Bachelor's degree in Design and Visual Communications from American Intercontinental University, obtained between 2006 and 2008.
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