Rui Novais is currently a Team Lead II in Global Fix at Uber, where they oversee team performance and support large cross-functional projects. Previously, Rui served as the Senior Service Operations Lead at Revolut, managing a team of service operational managers and enhancing global processes. Their experience also includes roles at Grid, where they directed customer support operations, and at bet365, where they coached customer service teams to deliver exceptional service. Rui holds a Master's degree in Physical Education from Universidade do Porto and a Bachelor's degree from Instituto Universitário da Maia.
Location
San Francisco, United States
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