Sari El Baba is a Customer Experience & Driver Support Specialist currently working as a Greenlight Specialist II at Uber, where they enhance driver engagement and service efficiency through issue resolution and operational support. Prior to this role, Sari served as Operations Lead at Careem Kuwait, specializing in scalable systems, process automation, and quality improvement. Their previous experience includes various operational and customer service roles in hospitality and higher education, reflecting a strong focus on stakeholder engagement and efficiency. Sari holds a Bachelor of Business Administration from Beirut Arab University.
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