Shannon Jay is a strategic transformation leader with extensive experience in operational leadership and project management across various industries. Currently serving as Insurance PMO at Uber since April 2024, Shannon has previously held significant roles including Senior Vice President of Operations at First American Home Warranty, where a focus on customer experience management and process transformation was paramount. Additional leadership positions include Director of Workforce Management at RH and various roles at Fireman's Fund Insurance Company, culminating in Vice President responsibilities. Shannon’s consultancy work further highlights expertise in strategic roadmap development and business architecture. An MBA holder from Western Governors University, Shannon's educational background complements a robust career dedicated to enhancing operational efficiency and driving business transformation.
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