Shoaib Khan

Shoaib Khan is a seasoned professional with extensive experience in operations management and workforce optimization within the customer care industry. Currently serving as a Global Forecasting Specialist and GCC RTA Lead at Uber since September 2021, Shoaib focuses on enhancing efficiency in customer care operations through team leadership and cross-functional collaboration. Previous roles include Manager and Deputy Manager at Concentrix, where Shoaib supervised a 3200-member team across 14 global sites, and various positions at Convergys, culminating in a significant impact on workforce management and operational excellence. Shoaib holds a B.Com degree from D.A.V (PG) College and has a strong foundation in commerce and business studies from St. Mary's Academy.