Sophia Neid is currently the Head of Customer Operations at Uber, where they have held various leadership roles since 2019. Prior to this, they served as a Community Operations Lead for the DACH and Iberia regions and contributed to operations management across several teams. Sophia previously worked at PayPal as a Summer Intern in Strategic Client Services and gained valuable experience as a Senior Analyst at arvato eCommerce. They earned a Bachelor of Arts in Business Administration from Universität St. Gallen and an MBA from London Business School.
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