Sumit Khanna is an accomplished change consultant with over 11 years of diversified experience in Process Excellence, Product Management, and Customer Experience across E-commerce and Banking sectors. They hold an MBA from the Indian Institute of Management, Indore, and have managed high-impact improvement projects globally, enhancing metrics and delivering business value. Sumit has held prominent roles at top companies including Amazon, Uber, and HSBC, where they led teams and drove strategic initiatives in process re-engineering and transformation. Currently, Sumit focuses on leading customer experience efforts and process mining initiatives.
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