Timothy Chong is a Program Specialist at Uber, specializing in Customer Experience (CX). They previously held the position of Community Organizer for the Home Affairs Department in the Hong Kong Government, where they managed district activities and provided operational support. At Uber, Timothy has worked in various roles, including Customer Quality Assurance Specialist and Community Operations Specialist, where they focused on service quality, incident management, and operational metrics. Timothy is currently pursuing a Bachelor's degree in Social Sciences at The Hong Kong Polytechnic University while also attending summer school at the University at Buffalo.
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