Usman Majeed

Usman Majeed is a seasoned professional with extensive experience in operations and communications roles. Currently serving as Senior CommOps TeamLead at Trella since May 2022, Majeed previously held various positions at Uber from April 2017 to May 2022, including Teamlead for CommOps LOB, where notable strategies increased expert helpfulness and response metrics. Majeed also operated as a Quality Specialist, leading a nationwide team of quality agents, and contributed to multiple key projects. Additionally, Majeed owned and managed Romans Cafe during the COVID-19 pandemic, successfully establishing a dark kitchen model. Earlier experience includes work as a Survey Analyst at Sybrid Private Limited, where Majeed led survey teams for major campaigns. Majeed holds a Bachelor of Business Administration degree from Iqra University, completed in 2016.