Vineeth Kumar Goka

Vineeth Kumar Goka has extensive experience in customer service and retention strategies, with a focus on reducing churn and enhancing user experience. Vineeth's recent role at Uber as a Service Quality, Risk, and Compliance Specialist II involves providing high-quality customer support and optimizing processes for improved service delivery. Prior to this, Vineeth served in a similar capacity at Uber, offering personalized concierge experiences to drivers and couriers across the United States and Canada. Vineeth's experience at ACT FIBERNET includes roles as a Senior Collections & Retention Associate and Senior Customer Service Representative, where responsibilities encompassed churn reduction, performance evaluations, and managing customer grievances. Vineeth holds a degree from Andhra University, obtained between 2015 and 2018.