Vinicius Souza is an accomplished LATAM Support Operations Lead with a strong background in consumer experience and B2B sales. They have previously held significant roles at Whirlpool Corporation, where they led projects focused on customer satisfaction and operational improvements, and at Uber, driving initiatives that optimized user support and channel strategies across Latin America. Vinicius earned a Bachelor of Applied Science in Chemical Engineering from the Universidade Federal de Minas Gerais and has also studied at the University of Birmingham. Their expertise encompasses developing and implementing innovative technologies, significantly improving operational efficiency and customer satisfaction.
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