Willian Lima is a trained professional with extensive experience in training and support roles across various companies. At Concentrix, from February 2019 to June 2021, Willian served as both a Training Analyst, responsible for delivering and creating training content, and as a Quality Analyst, evaluating calls and implementing improvement plans. Prior experience includes a position as an Assistant Administrative at SDMO Industries and a Senior Technical Support Analyst at Concentrix Brasil, where Willian provided customer support and managed technical issues. Currently, Willian holds multiple specialist roles at Uber, including Project Specialist and AI Data Analytics Specialist, contributing to action plan development, scheduling, and training logistics. Willian holds a degree in Process Management from Centro Universitário Senac and a technical degree in Electrical, Electronics, and Communications Engineering from ETEC.
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