Sharon Berg

Sharon Berg has extensive experience in customer experience management at Ubisoft since October 2014, where roles have included Manager of Customer Experience Programs and Customer Experience Program Manager for Frontline. Sharon has effectively led a team of 16 agents, custom tailoring success metrics and goals to enhance motivation and performance. Previous positions at Ubisoft include Senior Representative and Support Representative in Social Support, where Sharon produced analytical reports and engaged with players across major social media platforms. Earlier experience includes serving as a Habitat Technician at A Small Miracle, INC, and as an English Teacher for South Korean students. Sharon holds a Bachelor's degree with a double major in Communications and Asian Studies from the University of North Carolina at Chapel Hill.