William Richardson is a Senior Manager in Service Enablement at Ubisoft, where they lead a tier 3 escalation support team for the Ubisoft Store, managing around 150 front-line agents. They have a strong background in customer support, having started as a Customer Support Advisor at Respondez UK and later serving as a Customer Relations Advisor at Ubisoft. With extensive experience in handling multilingual and multinational teams, William focuses on enhancing customer experience across various domains, including eCommerce and subscription services. They have also developed training programs and knowledge resources to drive performance and improve service delivery. William completed an introduction to first line management with the Chartered Management Institute in 2017.
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