Anna Ożga is an experienced leader with 16 years in the banking industry and over a decade in people leadership. Currently serving as the Head of Service Delivery Management Poland at UBS, they focus on incident management and process improvements for the Payments team. Previously, Anna held roles at Credit Suisse as Team Leader of Payments Investigation and Head of Payments in Wroclaw, where they were instrumental in managing investigations and ensuring operational stability. Anna's educational background includes a Bachelor's and Master's degree in German philology from Nauczycielskie kolegium języków obcych and Uniwersytet Wrocławski, respectively.
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