Ghulam Pholby is a Global End User Services Delivery Manager at UBS, bringing extensive experience in service delivery, transformation management, and operations management since 2018. Previously, they held various roles at Citi, including Service Delivery & Operations Lead and UK & EMEA Projects & Service Delivery Manager, where they successfully managed teams, led service improvement initiatives, and handled high-volume service desk operations. Ghulam has a proven track record of enhancing productivity and customer satisfaction through innovative strategies, cost reductions, and effective resource management.
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