Simon Pfeffer is the Head of Service Management at UBS, leveraging extensive experience in leadership roles within the financial sector to drive exceptional customer service initiatives. Their previous positions include Operational Business & Risk Manager at Coutts & Co Ltd and Cash Business Expert & Security Manager at Credit Suisse. Simon's educational background encompasses certifications in project management, marketing communication, and real estate management, which support their strategic approach to team management and process improvement. Simon is committed to continuously enhancing service quality and operational performance through innovative solutions and strong leadership.
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