David Le is an experienced IT Service Delivery Lead and Change Manager with over seven years in Service Management. Currently serving at UBT, they focus on delivering effective IT services aligned with organizational needs, while also managing service levels and operational targets. David previously held positions at the Department of Justice NSW and AC3, and is certified in ITIL V3, PowerBI, and ServiceNow. They have a strong background in technical communication, process improvement, and stakeholder engagement, supported by degrees in Business Marketing and Information and Communication Technology.
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