Josh R.

Josh R. has extensive experience in IT incident and problem management, currently serving as the ITSM Incident and Problem Process Owner at UCare since June 2021. In this role, Josh leads restoration efforts during critical IT infrastructure and application outages, ensuring effective communication with business users and IT leaders throughout the process. Prior to UCare, Josh held similar leadership roles at Concord and Optum, focusing on minimizing downtime and documenting recovery efforts for root cause analysis. Josh's career began at Target, where responsibilities included managing high severity incidents and providing help desk support for a large internal client base. Josh holds an Associate of Arts and Sciences degree in Computer Systems Networking and Telecommunications from Dunwoody College of Technology.