Emma Cole is an accomplished Lead Product Manager and Product Owner at UCAS, where responsibilities include product ownership of five products, including the UCAS Application, and leading development webinars. With a strong background in Agile methodologies, Emma also serves as Service Delivery Owner for UCAS Progress and has advanced from Client Support Advisor to Senior Client Support Advisor, enhancing service delivery and ensuring customer feedback influences product evolution. Prior experience includes managing technical support for Ecommerce clients at E-tailwebstores and a role as Marketing and Promotions Assistant. Emma's educational background includes studies at Cheltenham Bournside from 2002 to 2009.
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