Gavin Bradley is an experienced professional in IT service delivery and customer experience management, currently serving as the Technology Service Delivery Manager at UCAS since December 2014. In this role, Gavin is responsible for the complete delivery of IT services to both internal and external customers, ensuring quality and performance standards are met. Previously, as a Senior Service Delivery Manager at UCAS, Gavin managed the international Admissions and Fraud and Verification portfolios and developed strategic efficiencies across teams. Earlier experience includes roles such as Customer Experience Team Manager at UCAS, where Gavin led a high-performing customer contact center team, and Lead Trainer/Quality Lead at Serco, focusing on training and quality assurance for public sector customers. Additional work experience encompasses positions in customer service and operations at Vertex Data Science and DHL Express, and as a Machine Operator at Nice-Pak International.
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