Stanley Samuel

Stanley Samuel possesses extensive experience in technical support and incident management within the IT sector, currently serving as a Senior System Specialist - Tech Support in End User Services at UCB since October 2016. Responsibilities include queue management, ticket distribution, and analysis of incident and request SLA breaches. Previous roles include Service Desk Analyst at UCB Pharma, where Stanley managed IT incident processes and participated in change control, a Technical Support Engineer at Tarang Software Technologies providing support for Volvo employees, and a Technical Support role at Hewlett Packard Global Software focused on end-user assistance. Educational background includes completing 10th grade at Tagore Memorial English High School.