Andre Augusto

Andre Augusto is an experienced IT Support Technician at Sodexo, responsible for incident management, user support for Windows and Office 365 applications, and hardware configuration. Since March 2021, Andre has effectively prioritized and resolved issues while mentoring junior team members and creating user guides as a Knowledge Base Champion. Previously, Andre has held roles including Volunteer Coordinator at UCKG HelpCentre, providing community assistance, and serving as a Probate Debt Collector at Phillips & Cohen Associates, Ltd. Andre's background also includes experience as a Service Desk Analyst at Vodafone Global Enterprise, Technical Assistant at Capita IT Enterprise Services, and a Night Receptionist at Premier Inn, showcasing a strong foundation in customer service and technical support.