Carlos Achiles is a skilled technology professional with a strong background in system support and incident management. Currently serving as a Junior Systems Engineer at UOL - Universo Online since November 2022, Carlos provides support for Genesys Engage. Prior experience includes a Technology Analyst III role at Information Systems Internacional, focusing on support for clients UOL and PagSeguro from November 2018 to October 2022. Previous positions also encompass IT Support Analyst at Hewlett Packard Enterprise, supporting high-profile clients, and roles at InsideNetworks, Elucid, Criarte Notebooks, and T-Systems, where Carlos gained expertise in server administration, data analysis, and technical support. Carlos holds a postgraduate degree in Information Technology Management from Universidade Presbiteriana Mackenzie and a degree in Information Systems from USCS - Universidade Municipal de São Caetano do Sul.
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