Denis dos Santos is a seasoned professional with over 20 years of experience in commercial roles within large companies across the telecommunications, digital services, and technology sectors. Currently, they serve as the Customer Success and Customer Experience Manager at UOL - Universo Online, where they implement sales strategies and manage multidisciplinary teams to enhance customer retention and revenue growth. Denis previously held leadership positions at SKY Brasil, focusing on customer experience and churn management. They are pursuing an Executive MBA in Administration, Finance, and Value Generation at PUCRS. Denis is dedicated to fostering diversity, sustainability, and continuous improvement in team performance.
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