Felipe Schineider is a Senior Quality Analyst at UOL - Universo Online, where they focus on delivering excellent customer service and problem resolution. With prior experience as a Junior and Pleno Quality Analyst, Felipe worked on improving customer support processes through automation and stakeholder collaboration. They began their career as a Junior Systems Analyst at Hensan Softwares, and also held a Technical Support Analyst role at Teleperformance. Felipe holds a degree in Computer Systems Analysis from Faculdade de Tecnologia de São Paulo and previously studied Informatics at ETEC - Escola Técnica Estadual de São Paulo.
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