Vanessa Costa possesses extensive experience in system engineering and technical support, primarily with UOL - Universo Online since May 2015, where roles have included Systems Engineer and Service Desk Analyst. Key responsibilities involve incident management, troubleshooting Linux server issues, and administration of virtual servers using VMware. Prior experience includes technical support roles at Drogaria São Paulo, where Vanessa contributed to developing support manuals and handled complex ticket resolutions, as well as foundational support tasks during an internship. Vanessa holds a degree in Technology in Computer Science and a Technical degree in Computer Studies from FIAP and SENAC SP, respectively.
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