Lauren Umbehauer is an accomplished customer success professional with a robust background in education and technology integration. Currently serving as a Customer Success Manager at Udacity since February 2025, Lauren previously held the role of Sr. Customer Success Manager at OpenGov Inc., where management of 64 customers across six product suites resulted in a substantial annual recurring revenue of $8.4 million and a near-perfect retention rate. With extensive experience as a Customer Success Manager at Speak Agent, Inc., Lauren focused on developing customer resources and personalized success plans while analyzing data to enhance user engagement. Earlier roles included middle school science teaching and education technology consulting, underscoring a commitment to impactful learning experiences. Lauren holds a Bachelor's degree in Elementary Education from the University of Delaware and a Master's degree in Curriculum and Instruction with an emphasis in STEM from Adams State University.
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