Charmaine N. holds a Bachelor of Science in Health Science, earned in 2014. They worked as a Customer Service Representative at Target from 2007 to 2012, where they enhanced customer satisfaction and managed inventory. From 2010 to 2016, Charmaine served as an Operations and Technology Assistant at California State University - East Bay, streamlining onboarding materials and providing counseling support to prospective students. Currently, Charmaine is the Senior Incident Escalation Manager at Udemy, where they oversee incident management processes, collaborate with engineering teams, and implement strategies to improve service availability for customers.
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