Shenal Shroff currently serves as the Head of Americas Customer Success at Udemy since August 2025. Prior to this role, Shenal held the position of Senior Director of Customer Success at Checkr, Inc. from July 2022 to August 2025, where a high-performing team was led to enhance value realization for strategic customers, fostering relationships and driving revenue retention. A significant tenure at Salesforce lasted from February 2014 to June 2022, featuring roles including Senior Director of Customer Success and Director of Customer Success Product Management, where focused efforts on customer journeys and collaborations contributed to substantial growth for the Financial Services Cloud. Earlier career experience includes leadership in Salesforce implementations at Altimetrik and various roles at Cisco. Shenal holds a Master of Science in Software Engineering from San José State University and a Bachelor of Engineering in Information Technology from Gujarat University.
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