Malik Alam has extensive experience in telecommunications and customer operations, currently serving as Senior Manager Fulfillment, Billing & CRM Support at Ufone 4G since January 2009. Responsibilities encompass managing group-level teams in CRM developments, corporate customer requests, and billing issues, along with overseeing cross-functional operations across multiple operating companies. Previous roles at Ufone include Manager Customer Operations Support and Manager SD&SM/Corporate Credit, focusing on CRM implementation, product development, and promotional management. Early career experiences involved credit and settlement management at Pak Telecom and Premier Capital Management. Malik Alam holds a Master's degree in Business Intelligence from Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, alongside various other academic qualifications in business strategy and computer science.