Alicia Buff

Alicia Buff possesses extensive experience in business analysis and operations management within the healthcare sector. At UnitedHealth Group, Alicia served as a Senior Business Analyst and Operations Manager for Coordination of Benefits, contributing to a significant increase in savings for Community & State programs. Prior roles include Senior Business Analyst and Senior Project Manager at Optum, where Alicia led growth initiatives and developed a database for tracking savings. As Supervisor of the Customer Contact Center at Health Net, Alicia enhanced team performance and customer satisfaction through a new training program. Additionally, as Office Manager at Wellpath, Alicia implemented a medical records system that improved efficiency and reduced costs. Alicia holds an Associate's degree in Business Management from the University of Phoenix, with a commendable GPA of 3.85.