Anna S. currently serves as the Chief Experience Officer at Insights to Action LLC, where responsibilities include delivering comprehensive customer experience strategies for various organizations, including Fortune 500 companies. Anna has a strong background in strategic consulting, focusing on metrics such as NPS, customer satisfaction, and retention. In addition to the role at Insights to Action since 2019, Anna is the Director of Personalization and Optimization and formerly a Senior Digital Strategy Manager at UnitedHealth Group. Previous positions include Small Business Specialist at Legal Shield & I.D. Shield, Co-Founder at ILT Studios, and Independent Contractor at Avant Synergy, which aimed to assist businesses in strategic growth. Anna's extensive experience also includes senior roles at Clarivate Analytics and Thomson Reuters, focusing on customer insights and marketing strategies. Anna holds a Bachelor's degree in Marketing from St. Cloud State University.
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