Caci Cooper

Caci Cooper has a robust background in operations and business analysis with extensive experience in workforce management and call center optimization. From March 2005 to March 2014, Caci served as an Operations Analyst at American Express, where responsibilities included managing call arrival patterns and collaborating with various operational teams to ensure efficient service delivery. Following that tenure, Caci worked at UnitedHealth Group from March 2014 to February 2019 as a Business Analyst and later as a Senior Business Analyst and Associate Director, focusing on implementing and managing NICE Workforce Management software across divisions while establishing training systems and performance standards. Prior experience includes roles at American Express as a Corporate Travel Counselor and team support member. Caci is currently pursuing a degree in Theology/Theological Studies at The University of New Mexico.