Deepak Yadav is a seasoned IT leader with 18 years of experience specializing in contact center transformation, IT infrastructure management, and program delivery within global enterprises. Currently serving as a Sr. Software Engineer at UnitedHealth Group, Deepak leads Genesys Cloud CX migrations and directs cross-functional teams to optimize contact center operations. Previously, Deepak has held key roles at HSBC, Tata Consultancy Services, and Cognizant, where they demonstrated expertise in program management, risk mitigation, and operational excellence. Deepak earned a Master’s degree in Electronics Science from Annamalai University and a Bachelor’s degree from the University of Madras.
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