Gail Chen

Gail Chen is a Clinical Specialist at Optum, where they focus on Medicaid product research and claims editing. Previously, they served as a Payment Policy Manager and Configuration Coordination Account Manager for UnitedHealth Group, and as a Special Investigator for the Arizona Health Care Cost Containment System, where they recovered over $200,000 for the state. Gail also worked as a Data Validation Specialist at Magellan Health Services and held positions as an ICD10 Audit Lead and Sr. Clinical Investigator at UnitedHealthcare and OptumInsight, respectively. Additionally, they taught medical billing and coding at Estrella Mountain Community College, creating engaging curricula for students. Gail earned a Master's degree in Educational Leadership and a Bachelor's degree in Administration of Justice from Northern Arizona University.