John Joyce

John Joyce is a seasoned IT management professional currently serving as a Senior IT Systems Management Consultant at UnitedHealth Group, where they focus on expediting ITIL service support for high-priority incidents. Previously, John held various roles including Business Process Analyst at Aimia Inc., Relationship Manager at Metris Companies, and IT Operations Manager at U.S. Bank, among others. A strong advocate for process improvement and client relationship management, John has effectively implemented ITIL methodologies to enhance operational efficiency throughout their career. They earned a Bachelor of Arts in Business Administration and Management from the University of Saint Thomas and a Master's degree in International Business from Saint Mary's University of Minnesota.