Kathy Bauer is currently the Director of Customer Service at UnitedHealthcare, where they oversee call center operations for Medicare Part D. With over 25 years of experience in inbound and outbound customer service, Kathy previously held various customer service roles at UnitedHealthcare from 1991 to 2005. Known as a proactive team builder, they excel in strategic planning, problem solving, and innovative process improvement, and they are dedicated to coaching and mentoring individuals in best practices related to staffing, training, and leadership.
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