Kevin Hurst is a Senior Director of Software Engineering at UnitedHealth Group, where they focus on enterprise solutions. Previously, they held roles such as Director of Software Engineering and Genesys Architect, contributing to enterprise engineering and architecture. Hurst also worked at Bank of America Merrill Lynch as a Contact Center Architect, specializing in orchestration and design using Genesys technology. Prior to these roles, they served as a Genesys Call Center Technologist at FirstEnergy from 2008 to 2014.
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