Mark LaFortune, LSSMBB, PMP, is a seasoned business professional currently serving as a Lean Six Sigma Master Black Belt in Optum Automation, Reengineering, and Transformation at UnitedHealth Group. With a diverse background in project management, process improvement, and quality assurance, Mark has directed initiatives to enhance customer experiences and operational metrics. Mark has also held adjunct professor positions at ITT Technical Institute and St. Norbert College, delivering instruction on business, project management, and quality methodologies. Mark earned a BS in Computer Science from Lakeland College and an MS in Organizational Leadership and Quality from Marian University.
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