Nicolas Ruff

Nicolas Ruff has extensive experience in IT support and systems administration, having served in various roles across multiple organizations. As a Remote IT Support Engineer at Blackhawk Network from November 2014 to May 2017, Nicolas managed help desk operations and provided customer service while troubleshooting various operating systems and applications. Following this, work as a Service Desk Technician II at Panasonic Energy Corporation of America from June 2017 to May 2020 included responsibilities in Active Directory administration and support for Office 365. Additional experience includes roles as a Senior Desktop Support Technician and Desktop Support Technician I at UnitedHealth Group in early 2022. Nicolas's background also encompasses service in the US Army National Guard as an information systems analyst, where team management and network systems creation were key responsibilities. Educational qualifications include a Bachelor’s Degree in Accounting and Information Systems from the University of Nevada-Reno and an Associate’s Degree in Accounting from Shasta College.