Stephen Gordon has over 16 years of experience in call center environments, progressing through roles such as Inbound Sales Agent, Sales Supervisor, and Resource Planning Manager. They served as a Sr. Analyst in Implementation at Interactive Intelligence, where they supported the CenterBridge strategic planning application. Currently, Stephen is the Associate Director of Workforce Management at UnitedHealth Group, focusing on project management and improving reporting solutions. Recognized as a subject matter expert, they have spoken at User Conferences and Society Meetings annually since 2008.
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