Tom Sheets

Tom Sheets is a Senior Client Service Manager at OptumHealth, part of UnitedHealth Group, where they manage ongoing contract relationships and service delivery for large client accounts. With over 14 years of experience in data analytics and consulting, Tom specializes in process improvement and utilizes various analytical tools to enhance customer satisfaction in the health care sector. They hold a B.S. degree in Economics and Finance from The University of Tennessee at Chattanooga and have received two awards from CIGNA Healthcare for excellence in customer service. Tom has extensive programming experience in SQL and SAS, along with a solid background in health care reform and employee wellness programs.