Veronica Grusca

Veronica Grusca has been a Customer Service Supervisor at UnitedHealth Group since September 2015, where responsibilities include developing and coaching team members, ensuring compliance with metrics and procedures, providing employee guidance, and conducting candidate interviews. Prior to this role, Veronica worked in the Customer Research Group at UnitedHealth Group from September 2011 to September 2015, focusing on identifying and resolving customer issues in real-time and investigating claims. Veronica holds a Bachelor of Arts degree in Philology from the State University of Moldova, earned between 1996 and 2001.