Adam M. is a seasoned professional with over 25 years of experience in customer experience technologies and enterprise systems excellence. Currently serving as the VP of Customer Experience Technologies at UKG, they lead cross-functional teams to deliver innovative technology solutions that enhance customer engagement. Adam has previously held senior roles at companies such as Interactive Intelligence and Convergent Communications, where they focused on aligning business strategy with technical execution. Adam also served as the SATERN Communications Coordinator for The Salvation Army, managing volunteer recruitment and communication efforts during emergencies. They hold multiple certifications from Microsoft and FEMA, showcasing their technical proficiency and commitment to emergency preparedness.
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