Brooke Nelson is a seasoned CX professional with over two decades of experience specializing in complex software implementation projects within the public safety industry. Currently, Brooke serves as a Principal Services Project Manager at UKG, where they are dedicated to delivering customer-focused solutions that meet organizational goals. Previously, Brooke held a similar role at Kronos Incorporated, managing projects for high-profile clients such as the City of Houston and the Pentagon Police Force. Additionally, Brooke is pursuing a degree in Project Management at the University of Phoenix and currently works as a Senior Project Manager at Mosaic Consulting Group.
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