Charles Kumar is a customer-focused leader with over 18 years of experience in product support and business operations, currently serving as a Senior Manager at UKG (Ultimate Kronos Group). In this role, Charles leads a high-performing team, driving scalable support strategies and enhancing operational efficiency while ensuring exceptional customer experiences. Charles has a strong background in HR, Payroll, and Time & Labor, with proven success in improving customer satisfaction and employee engagement through innovative solutions. Prior to UKG, Charles held various leadership positions at Tech Mahindra Business Services, ADP India, and Three, where they demonstrated expertise in managing complex client relationships and operational strategies. Charles holds a degree from the Welingkar Institute of Management.
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