Daniel Grimes is a Senior Manager of IT Advanced Support at UKG Ltd, where they lead a global team providing Tier 3 Support to 17,500 employees. With ITIL certification and extensive experience in optimizing IT assets and technical infrastructure, Daniel champions the implementation of innovative technology projects while ensuring the security and resilience of systems. Prior to this role, they held various positions, including Associate Manager of UK/EU Service Desk and Infrastructure at Kronos, where they focused on ITIL principles and managed server maintenance and support initiatives. Daniel's career began in technical sales and support roles, showcasing their comprehensive understanding of IT solutions and customer needs.
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